Support and SLA
Odoo support that keeps you running
NEXA provides annual Odoo support for companies in Egypt and the GCC. Every SLA bundle includes 24/7 help-desk access, issue resolution, performance monitoring and regular optimisation, in Arabic and English.
- 24/7 help desk by portal, email and phone
- Response times defined in your SLA
- Proactive monitoring and health checks
- Covers systems built by other partners too
What does an Odoo SLA include?
A NEXA Odoo SLA includes a fixed number of support hours, guaranteed response times, 24/7 help-desk access, bug fixing, monitoring, quarterly optimisation and small change requests, sized to your users and apps.
Our support services
What NEXA support covers
24/7 help desk
Round-the-clock support by portal, email and phone.
Issue resolution
Fixes for bugs, data errors, rejected e-invoices and integration issues.
Performance monitoring
Watching your database, scheduled jobs and integrations to catch problems early.
Quarterly optimisation
Reviews of performance, security, access rights and reports as you grow.
Change requests
Small enhancements, new reports and configuration changes from your hours.
Compliance updates
Keeping ZATCA, ETA and UAE VAT setup current when rules change.
Why NEXA
Why companies in Egypt and the GCC choose NEXA
Official Odoo partner
15+ years of ERP and operations experience and 30+ delivered Odoo projects.
Operations people, not only coders
Our consultants have worked on factory floors, in warehouses and inside finance teams.
Compliance built in
ZATCA in Saudi Arabia, ETA e-invoice and e-receipt in Egypt, and UAE VAT.
Arabic and English
Workshops, training, documents and support in your team’s language.
We stay after go-live
Hypercare, a 24/7 help desk and annual SLA bundles.
AI-ready Odoo
We switch on Odoo’s built-in AI for document scanning, lead scoring and forecasting.
FAQ
Frequently asked questions
Can NEXA support an Odoo system implemented by another partner?
Yes. NEXA starts with a health check of your database, customizations and integrations, then takes over support under an SLA.
Do you support Odoo Community as well as Enterprise?
Yes. NEXA supports both editions on Odoo Online, Odoo.sh or on-premise hosting.
How do we raise a support ticket?
Through the NEXA help desk portal, by email or by phone. Every ticket is tracked against your SLA response times.
Keep exploring
Related pages
Get a support plan that fits your team
Tell us your users, apps and hosting, and we will size an SLA bundle for you.